Simply Covered Limited takes pride in always providing a high quality of service to its customers, however, problems can arise.
If a problem does occur, or you do have a complaint, in the first instance talk to the staff member you had dealings with OR ask for the Manager. Most areas of concern can be simply resolved through this medium.
Should you regard the problem as more serious, or you are not satisfied with the response then you are encouraged to write to:
The General Manager
Simply Covered Ltd
P.O. Box 93 Hastings 4156
Under our internal resolution service, we will acknowledge your complaint within five (5) working days and respond to you, in writing, within ten (10) days.
During this process, we will do our utmost to resolve any problem, but if you are not satisfied or we reach an impasse, then you can contact the independent industry body for assistance: –
Financial Dispute Resolution Service
P.O. Box 5730
Freephone: 0508 337 337
Telephone: (04) 918 4930